• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
• Able to create system design diagrams, and project documentation such as Business Requirements Document (BRD), Functional Specification Document (FSD), User Acceptance Testing (UAT), Presentation, Solution Proposal and the others as required.
• Able to explain the system design/mock up/prototype to the development team and to present to the customer on various ready-made or proposed solutions of the software product.
• Serve as the product expert throughout the entire customer onboarding cycle, including solution demonstrations, system configuration, testing support, user training, and ongoing customer assistance.
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Communication
Multitasking
independent
CRM (Customer Relationship Management)
Strong technical troubleshooting and problem-solving skills
Basic networking and IT knowledge
Microsoft Office Suite (Word
Excel
PowerPoint) proficiency
Operational Excellence: Ensure timely renewal and compliance of hardware maintenance contracts and licenses. Implement and regularly test disaster recovery plans for business continuity. Recommend tech enhancements to streamline operations and reduce costs. Manage physical and virtual servers for optimal performance
Cloud & Infrastructure Strategy: Architect and implement cloud-based solutions aligned with business goals, ensuring consistency and cost-efficiency. Collaborate across teams to drive a standardized, modernized cloud infrastructure roadmap with a unified operating model
Solution Delivery & Support: Develop and support IT infrastructure solutions with high availability, scalability, and performance as well as act as a Level 3/4 subject matter expert for server and cloud-related issues
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• Monitor, support and continuously enhance production pipelines to ensure data availability and data accuracy targets are consistently met.
• Define, design and optimise data modelling strategy within data lake, while establishing design standards, best practices and development methodologies to ensure our data models aligns with user needs and business goals.
• Collaborate with the Data Infrastructure Manager to identify, implement and drive ongoing enhancements, ensuring that the data architecture and infrastructure remain scalable, adhere to industry standards, and continually improve load time and cost efficiency.
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Develop and implement effective configuration and programming SOPs to ensure minimal time wastage in preparation of system before delivering to respective project sites.
Assists in the coordination of testing and commissioning for project handover and its implementation of the best output.
To analyze complex issues (in-bound as well as out-bound) and coordinate the resolution of any problems that arise, with supervisor of Senior Manager.
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