Maintain relationships with clients by providing support, information, and guidance, as well as researching and recommending new opportunities and service improvements.
Process customer orders accurately and in a timely manner, including generating Sales Orders and Delivery Orders, and communicating with supply chain team members to ensure stock availability and the ability to meet customer delivery schedules.
Communicate with both internal and external customers, including updating customers on delivery schedules.
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Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
Ensure compliance with SOPs and service standards.
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Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
Ensure compliance with SOPs and service standards.
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Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
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Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)
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Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)
...
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)
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Assist in policy persistency efforts by supporting policy conservation strategies and operational education programs. Participate in regular meetings with the agency force to monitor progress and address operational challenges.
Champion changes at the branch level by guiding staff transition from transactional roles to advisory roles. Provide coaching and mentoring to help staff become new business and healthcare ambassadors, enhancing customer engagement.
Monitor branch operations to identify opportunities for cost optimization and resource efficiency. Support expense tracking and process reviews to uncover productivity improvements.
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Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
...