Responsible for managing the end-to-end order fulfilment process, including:
Ø Order Processing: Receiving, validating, and processing Customer purchase orders in a timely and accurate manner, ensuring alignment with Customer contracts, inventory availability, and production planning.
Generating order confirmations and proactively addressing any discrepancies or clarifications with the Customer.
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
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Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
Work closely with local quality teams supporting root cause analyses and effective resolution of complex quality matters by providing product, process and customer knowledge.
Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer.
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Grow your network with suppliers, logistics partners, and repeat clients in the trading space.
Join us at TTT BULLION (M) SDN BHD
Looking for a hands-on Account Executive cum Admin who can support sales and keep the office running. Working with us at TTT BULLION (M) SDN BHD means you will be part of a small trading team that handles bullion and precious metal transactions for both retail and wholesale clients.
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We are seeking an experienced and results-driven Digital Media Buyer to join our advertising agency. The ideal candidate will have a strong background in digital advertising and media buying, with a keen ability to optimize campaigns and achieve maximum ROI. As a Digital Media Buyer, you will be responsible for planning, executing, and managing digital media campaigns across various platforms to drive client success.