Escalate complex inquiries, plan interpretation questions, exceptions, and unresolved issues to senior team members, vendors, Payroll, or the Global Benefits COE.
Support employees, beneficiaries, and vendors by collecting and validating required documentation for benefits-related transactions.
Process benefit enrollments, life events, status changes, terminations, and other employee transactions in accordance with established procedures.
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Payroll & Statutory Compliance: Assist with monthly payroll computation (incorporating KPI bonuses or performance adjustments), OT calculations, and ensure timely submissions for EPF, SOCSO, EIS, and PCB (LHDN).
Employee Relations: Act as a main point of contact for staff inquiries regarding performance feedback, policies, and workplace guidelines; assist in organizing performance improvement plans (PIPs) when required.
Offboarding: Facilitate exit clearances, calculate final salary/settlements, and conduct exit interviews.
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