Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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Build and maintain strong relationships with key stakeholders, customers, to foster collaboration and drive business partnerships.
Collaborate closely with cross-functional teams, including commercial, pricing, MLA, legal, engineering, operations, and finance, to align Sales Operations initiatives with overall company goals and ensure successful execution.
Analyse and drive improving on quote to order conversion aging and report the status of SRF/SOF and escalate to Sales team.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Greet and receive visitors (internal and external) at the front desk, verify their appointments where necessary, and direct them to the designated meeting rooms, waiting areas or other locations. Keep the Executive Secretary ("ES") informed of visitors' arrival and meeting arrangements.
Receive, screen and direct incoming telephone calls professionally, taking accurate messages and ensuring timely follow-up where required.
Ensure proper completion of visitors' registration records (where applicable), verify visitor access and prevent unauthorised persons from entering the office premises.
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