Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty
Bachelor’s Degree in any major
Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
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Develop and maintain productive business relationship with all prospects, partners, and clients, not limited to attending and responding to customer complaints, correspondence mail and phone enquiries professionally and timely.
Work closely with the marketing team to develop sales collateral for target market.
Manage the overall sales administrations such as loan application, SPA signing, issue letters and reminders;
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Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Candidates should possess basic business and analytical skills, such as market research, pricing analysis, and the ability to prepare sales reports and forecasts.
Candidates should possess proficiency with standard office software (e.g., email, spreadsheets, presentations) and be comfortable using CRM or sales tracking tools.
Relevant experience in quarry, construction, civil engineering, or industrial sales is highly beneficial.
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Attended to all RFQs activities and ensure timely submission and quote win.
Responsible and coordinate of all NPIs or program transfer or Setup. Responsible for tracking and monitoring the program on track (APQP) and kick start on time.
Responsible for meeting the committed revenue by customers and providing a daily output tracker, weekly shipment, monthly, and quarterly forecast. Monitoring customer actual pulling vs forecast and support customer pull in and push out request with strategic manner. Ensure meeting the OTD. Ensure no customer complains due shipping, commercial documentation & labelling.
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As a Sales Administrator you act as the backbone for our sales team, keeping agents moving by managing leads, paperwork, and follow-ups so deals close on time and clients stay informed.