If you enjoy connecting with people, creating meaningful employee experiences, and contributing to a dynamic workplace culture, we’d love to hear from you.
Provide explanation for significant & unusual variance between estimated & actual profit & loss figures on quarterly basis.
Work with regional shared services leadership to build out the RTR team to increase depth and reach of activities performed in shared services.
Provide oversight and input on the ERP standardizations and initiative-specific technology enhancements to maximize productivity and further global standardization.
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Collaborate with various teams maintaining the focus on deescalate initiatives ensuring service on time delivery. Always provide seamless coordination and resolution of escalated cases.
Provide clear, focused and consistent communication in a positive and patient manner to all parties involved.
Provide timely updates to internal/external stakeholders on all proactive measures taken towards resolution of each case, showing full ownership.
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Plan the calendar, produce, and create engaging and creative content for different social media platforms to drive followership and conversion traffic to increase sales.
Create graphics and edit photos/video to create awareness and interest within our target audience, driving traffic to engage with digital content.
Suggest new innovative ways of delivering digital content and keep up-to-date with the latest digital marketing trends to brand's goals.
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Guide our managers and employees with a learn and develop mindset in a high performing environment
You should be curious and able to question the status quo with your stakeholders, work with them and define solutions to old problems
As a trusted HR advisor to the business, you should have performed a people partnering role in a fast-paced company and managed a tech portfolio ideally with software engineers
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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