Preferred SkillsStrong product knowledge of Microsoft Dynamics 365 Finance & Operations.Experience with:Expense ManagementFinancial ManagementProject AccountingMulti-company implementationsKnowledge of Finance modules will be an added advantage.Excellent communication and client-facing consulting skills.
Train and develop subordinate staff on job responsibilities, operational procedures, quality standards and safety requirements.
Act as the primary operational advisor to the management team on warehouse and operational matters, including problem-solving and escalation of significant issues.
Coordinate corrective and preventive actions to support the establishment, maintenance and continual improvement of the quality management system.
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Operational Collaboration: Partner with warehouse supervisors, clients, and internal teams to enforce SOP compliance and resolve operational stock issues.
Process Optimization: Participate in continuous improvement (Kaizen) and digitalization initiatives to improve inventory workflows.
Diploma or Degree in Logistics, Supply Chain, Business, or equivalent hands-on experience.
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Collaborate with procurement teams to ensure timely availability of raw materials and components to support production schedules. Liaise with logistics teams to coordinate transportation and delivery schedules.
Track and analyze key performance indicators (KPIs) such as production efficiency, on-time delivery, and inventory turns.
Identify areas for improvement and implement corrective actions.
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“We’re excited to have you onboard as our new Customer service & Logistics Manager SEA, Your leadership and expertise will be key in driving efficiency, safety, and excellence across our operations. Here’s to smarter workflows, stronger teamwork, and shared success. Let’s get moving!” -Eunice, Fulfillment Manager,SEA
What you will do
· Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
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Act as the point of escalation for any KYC processing issues or queries from the KYC teams.
Perform collection of documents and information from business and/or clients for purposes of onboarding process as per the approved list of documents requirements.
Checks for completeness of documents submitted by clients, track work status and follow-up on any delays and deficiency to ensure service delivery requirements are met.
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Perform business and process analysis using the data and information provided by internal systems and outside sources. Analysis offered includes more than just the numbers. It contains observations and ideas.
Participate in process improvement teams to determine ways to improve business processes. Ideally taking a lead role for some projects at the appropriate time.
Provide ad hoc analytical services to assist in problem solving and in times of crisis.
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· Awareness to key import and export vertical market in order to work closely with Marketing and Sales development.
· To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
· Responsible for customer services function, customer retention and cross selling in cooperation with Marketing and Sales into the country/branch.
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Master holder with at least 2 years of teaching experience is welcome to apply.
Excellent English proficiency.
Undertake teaching related duties such as preparation of teaching materials, conducting an interactive lecture and tutorial class as well as student consultation, assessment, and other teaching related jobs.
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