Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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System Integration & Orchestration: Engineer seamless data exchange patterns between BSS and OSS layers using REST APIs, SOAP web services, and enterprise middleware frameworks. Lead complex order orchestration workflows (order decomposition, validation, fallout handling, and service provisioning).
Database Programming & Performance Tuning: Write and optimize highly complex Oracle SQL and PL/SQL scripts. Conduct advanced performance tuning (utilizing indexes, hints, and parallel processing) to manage massive, high-volume transactional datasets such as CDRs and usage logs.
Modern Cloud & Event-Driven Engineering: Build and maintain scalable backend data pipelines leveraging event-driven microservices architectures, containerization (Docker), version control (Git), and modern cloud/data ecosystems (AWS S3, Redshift, Azure Databricks).
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Work hand-in-hand with Network Operations and Infrastructure teams to ensure product roadmaps align with fiber grid expansions and capacity capabilities.
Manage relationships with international carriers, equipment vendors, and system integrators to co-create bundled ICT solutions.
Bachelor’s degree in Computer Science, Engineering, or a related field.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
...