Complete all administrative activities promptly and accurately while complying with internal procedures, service standards, and regulatory requirements.
Assist in the handling and resolution of customer complaints, ensuring issues are managed professionally and efficiently.
Develop and maintain strong knowledge of products, services, operating procedures, guidelines, and customer service practices to provide accurate information and support....
Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
Maintain accurate and complete customer records and logs....
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Language: Professional fluency in Korean (TOPIK 5/6 level) and communicative English.
Experience: Fresh grads are welcome! We provide 4 weeks of paid training.
"Experience Kuala Lumpur! We are looking for fluent Korean speakers to join our multicultural team. We provide Full Visa Sponsorship, Flight Tickets, and Accommodation to help you settle in."...
Evolve in a multicultural environment that encourages family reconnection and sharing
Experience the evolution of Mini Club Med and discover Mini Club Med +, a redesigned approach inspired by Positive Education to cultivate happiness and benevolence. A program enriched with fun activities to enhance and develop the child's potential.
Enable children to enjoy a wealth of activities: more than 34 sports are available, as well as numerous events: shows, big tea parties, etc....
CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience....