- Kuala Lumpur Federal Territory Malaysia
Monee Hiring! Full Time Customer Service Agent - SPayLater-ShopeePay in Federal Territory - Ricebowl
Working Location
Job Description
Responsibilities
Job Description
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
- Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs.
- Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
- Handle other tasks and responsibilities as assigned by the supervisor.
- Diploma or Bachelor's Degree in a relevant field is preferred.
- 1+ years of experience in customer service, preferably in a contact center environment.
- Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
- Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
- Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
- Availability to work flexible hours, including evenings and weekends, as required.
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