Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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Work on items linked to compensation, benefits, and HR policies, while fostering clear communication to enhance employee understanding and satisfaction.
Use dashboards and data analytics to monitor personal and team performance, identifying and following up on continuous improvement opportunities.
Support and contribute to HR process improvement initiatives and projects relating to employee life cycle.
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Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
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Results-driven with strong ownership, integrity and a continuous improvement mindset, with proficiency in Microsoft Excel and management reporting.
We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.
As an Executive, Accounts Receivable based in Petaling Jaya, you will be entrusted with maintaining the highest standards of accuracy across all aspects of accounts receivable operations. Your day-to-day activities will involve processing complex financial transactions, validating critical documentation, supporting month-end closings, and collaborating closely with both internal teams and external stakeholders. You will be responsible for ensuring that every transaction is meticulously recorded and reconciled within strict deadlines. Your ability to analyse changes in accounts receivable balances will be crucial as you provide insightful commentary on fluctuations and support management reporting. In addition to handling customer-related queries with empathy and professionalism, you will play an essential role in identifying areas for process improvement within finance operations. By leveraging your keen attention to detail and strong sense of responsibility, you will help drive efficiency while safeguarding the company's financial interests.
* Ensure all accounting processes and journal entries comply with relevant accounting principles, internal controls, and group policies to maintain high standards of financial integrity.* Support journal entries with appropriate documentation for verification and approval purposes, ensuring no omissions occur when posting to the General Ledger.* Validate and process all documents efficiently before month-end closing or stipulated deadlines to guarantee timely financial reporting.* Process customer refunds, credit notes, and commission verifications accurately and promptly to uphold excellent customer service standards.* Verify customer details in the Vehicle Management System (VMS) for scheduled issuance of official receipts via Robotic Process Automation (RPA), issuing manually if necessary.* Update receipt numbers for bank loan transactions and Purchase Order customers in VMS to ensure accurate record-keeping.* Print and sort official receipts before mailing them to customers, while managing Account Receivable Ledger creation, maintenance, credit limits for finance companies, service credits, packages, and after-sales credit customers in Autoline.* Post and allocate daily receipts accurately in the accounting system to maintain up-to-date financial records.* Assess potential exposure to doubtful debts regularly and collaborate with business units to resolve operational issues swiftly.* Prepare schedules, compile additional financial information analyses, comment on management reports for Finance Operations Manager, and meet all month-end close deadlines set by management.
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Always present in a refined and professional way in line with CHANEL standards.
Maintain the professional image of a CHANEL Skincare Therapist and ensure that all communication/interaction with customers is in line with CHANEL’s image and standards.
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Always present in a refined and professional way in line with CHANEL standards.
Maintain the professional image of a CHANEL Skincare Therapist and ensure that all communication/interaction with customers is in line with CHANEL’s image and standards.
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Always present in a refined and professional way in line with CHANEL standards.
Maintain the professional image of a CHANEL Skincare Therapist and ensure that all communication/interaction with customers is in line with CHANEL’s image and standards.
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Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
Ability to manage routine operations independently and escalate issues appropriately
Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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