Assess assigned service job requirements and exercise sound technical judgment in identifying and selecting necessary parts, tools, and materials required for job completion,
Communicate effectively with Senior Technicians and Service Seniors regarding equipment condition, maintenance findings, technical issues, and repair requirements,
Complete all required service documentation accurately and in a timely manner, including but not limited to timecards, SIMS reports, parts returns, and other relevant service reports,
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Liaise closely with customers, shipping lines, hauliers, transporters, agents, and other service providers to coordinate shipment and delivery arrangements.
Provide timely updates to customers on shipment status, vessel schedules, delivery arrangements, and other shipment-related matters, particularly for door-to-door shipments.
Handle customer enquiries and follow up promptly on import and export shipment matters, including delays, documentation issues, and delivery arrangements.
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