Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Cantonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Expert Product Knowledge: Possess a deep understanding of the culinary menu, wine pairings, and premium spirits to provide sophisticated recommendations.
Order Orchestration: Manage complex orders, ensuring that courses are timed perfectly with the "Run of Show"
Propose and pitch concepts and creative ideas to clients
Assisting with account growth and new business opportunities
Support in all aspects of projects, from ideation, problem solving, estimating costs, managing budgets, and writing reports for the clients and agency management team
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Propose and pitch concepts and creative ideas to clients
Assisting with account growth and new business opportunities
Support in all aspects of projects, from ideation, problem solving, estimating costs, managing budgets, and writing reports for the clients and agency management team
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Manage list of customer account within product range and assigned territory; pursue prospects, promote products, offer solution and archived sales target.
Create frequent reviews and reports with sales and financial data and assess client creditworthiness
Manage credit control and collection from customers
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Material Selection: Source, propose, and select appropriate materials, finishes, color schemes, and loose furniture.
Technical Output: Produce precise construction details, layout plans, and technical shop drawings.
Site Execution: Conduct on-site measurements and manage accurate site coordination with contractors and suppliers to deliver seamless project handovers.
- Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
- Handle customer support via voice (calls) and professional email communication.
- Provide accurate and comprehensive product and service information to customers.
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Plan and lead performance marketing for key commercial campaigns including CNY, 11.11, 12.12, mid-year sales, and Christmas
Manage 7-figure annual ad budgets across Malaysia, Singapore, Indonesia, Hong Kong, Vietnam and other SEA markets with full accountability for spend pacing and returns
Own the CRM strategy and roadmap, managing the full customer lifecycle from first purchase through to retention and reactivation
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