Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
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You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.