If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a 'job', we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you're looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.
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You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.
The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:
Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
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Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention
Identify cross-sell opportunities during customer interaction
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