Ensure offshore personnel training, regulatory compliance, competency, and readiness requirements are established and achieved.
Work with the Operations Lead and Project Managers on crew selection, evaluations, preparedness, competency performance, and improvement opportunities.
Monitor equipment readiness and support the reporting of operational KPIs defined by the Service Excellence Lead.
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Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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