Provide accurate effort estimation for each fix or change request, and flag early, with clear, valid justification to the client, whenever additional budget is required before proceeding with further work.
Track budget consumption against each client's approved support budget and manage the client approval process for any additional budget needed.
Ensure tickets are investigated, estimated, and always completed within the agreed SLA and within approved budget.
...
To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
...
To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
...
Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
...
Prepare and review quotations, cost estimates, project budgets, layout plans, Bills of Quantities (BOQ), and expenditure reports, while assisting in annual budget planning and cost control.
Plan, schedule, and monitor preventive maintenance programmes, including air conditioning servicing, pest control, fire extinguisher servicing, BOMBA certification renewals, and standby generator maintenance.
Lead and supervise the Project and Maintenance team by assigning daily tasks, monitoring work progress, providing technical guidance, and ensuring timely resolution of maintenance issues.
...
Ensure commissioning activities comply with data centre standards, project specifications, and operational requirements
Oversee electrical pre-commissioning, commissioning, and integrated systems testing. • Review and approve commissioning procedures, test plans, and method statements
Lead and witness Factory Acceptance Tests, Site Acceptance Tests, and integrated testing.
...
Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
...
Champion continuous improvement by leveraging data, industry benchmarks, and stakeholder feedback to evolve regional and country practices.
Own the forward-looking roadmap for these domains, anticipating where markets may face workforce, vendor, process, or performance constraints before they escalate.
Own end-to-end workforce optimization, including forecasting, capacity planning, and real-time service level management.
...