Process• Perform daily branch activities in accordance to Banks internal policies ®ulatory requirement.• Effective cash handling and ensure Mid Day and End of Day cash balancing isperformed in accordance with procedures.• Ensure accuracy in day end balancing within reasonable time.• Compliance to individual teller/drawer limit.• Compliance to Banks standard average serving time and average waiting time.• Daily vouchers bundling and cross checking of vouchers at the end of day.• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,PCT,FEA, FATCA, CRS etc.• Ensure satisfactory audit rating and issues raised are resolved within specified timeframe.• Perform filing, printing daily reports, bundling of daily vouchers, submission ofdocuments via DIS, prepare monthly report and back room functions.
Customer• Ensure efficient customer service level in order to meet SLA as well as to alleviateany customer’s complaint.• Ensure accuracy and error free in service delivery.• Attend customers enquiries / complains immediately and adhere to complaintsescalation procedures.• To maintain good rapport with internal and external customers.
People• Resource management i.e. annual leave / attendance / branch meeting.• Participate in staff development including Structure on the Job Training (SOJT) /coaching.
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The Customer Relationship Executive (CRE) is responsible for managing customer relationships throughout the vehicle sales and after-sales process. The role focuses on ensuring high customer satisfaction, supporting sales activities, handling inquiries, and maintaining long-term customer loyalty.
