Lead, coach, and develop a multi-layered team, building bench strength and succession plans for the next generation of leaders.
Build and nurture strong client relationships across the countries, actively manage escalations, and deliver effective issue resolution across the NIQ network, personally engaging on complex, high-stakes issues to protect and grow client trust.
Partner closely with regional and in-market Consulting, Analytics & Insights, Sales, Operations, Data Science, and the Pune Customer Service Centre to ensure work is connected to client business issues and delivered against agreed timelines.
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Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.
Manage tasks within given time frames and delivering high-quality work
University student or graduate currently undergoing/completed a Bachelor's Degree in any field, with an interest in customer support, business operations and technology.
Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds
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