Identify & address credit risks, propose appropriate credit control measures.
Monitor aged balances to minimize bad debt risks.
For long overdue accounts, including issuing and or sending reminder letters, NOD (Notice of Demand), iLOD (Internal Letter of Demand), external LOD (Letter of Demand) etc.
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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