Act as the functional and technical reference for Business Central: configure the application, develop AL extensions, and manage web services (APIs, OData).
Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.
Analytics Prototyping: Develop proof-of-concepts and analytics prototypes that minimize payroll errors, reduce processing time, and address validation challenges.
Ensure coherent journeys between self-service and assisted channels, with customer context and reusable capabilities carrying across platforms rather than each channel being optimised in isolation.
Lead creation and review of test case scenarios with product owners and system analysts to be used in testing, ensuring such requirements are incorporated
Drive adoption of Standard Operating Procedures (SOP) and best practices across the region-wide Shopee Xpress network to ensure standardisation of processes