Conduct stakeholder interviews, gather user requirements, and document detailed business cases, user stories, process flows (BPMN), and functional specifications (PRD).
Hands-on data familiarity: Ability to work with data platforms (SQL, Excel/Power Query, Python, BI tools) to validate insights and inspect underlying platform schemas.
• Work with Operations, Sales, and Compliance teams to map existing manual workflows (e.g. trade reconciliation, client onboarding, reporting, billing) and identify automation opportunities.
Collaborate with Outsourcing Manager on preparation of documentation for regulatory notifications, submissions, and updates required for outsourcing activities.
This role is suited to someone who can bridge business needs, user experience and technology, while operating effectively in a complex public-sector environment.