Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
Execute Test scripts, monitor and record test results against the business expectation according to the test objectives.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Willingness to work closely with business counterparts and good stakeholder management & communication skills.
Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals.
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
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Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills
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Act as the business focal point for ERP access management and security, including ownership and continuous improvement of Job Archetypes, business roles, and governance.
Partner with Enterprise Access Management and IT teams to ensure access provisioning, security controls, compliance activities, and access reviews are completed effectively and on time.
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Assist with various testing phases (Unit Testing, System Integration Testing, Factory Acceptance Testing, User Acceptance Testing) as well as the Go-Live process
Serve as the connecting point between clinical staff, hospital management, and IT vendors
Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
Support end-to-end solution delivery from ideation and requirements through implementation, rollout, adoption, and operation.
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Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
Support end-to-end solution delivery from ideation and requirements through implementation, rollout, adoption, and operation.
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