As a Senior Team Leader in Customer Service Operations, supporting the US market, you will play a key role in driving the success of the customer service team. Your responsibilities include operations management and team leadership, ensuring that business KPIs are consistently met and exceeded. You will work closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.
Job Description
Lead, mentor, and manage a team of Customer Care Specialists, ensuring adherence to company policies and customer service best practices.
...
As a Senior Team Leader in Customer Service Operations, supporting the US market, you will play a key role in driving the success of the customer service team. Your responsibilities include operations management and team leadership, ensuring that business KPIs are consistently met and exceeded. You will work closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.
Job Description
Lead, mentor, and manage a team of Customer Care Specialists, ensuring adherence to company policies and customer service best practices.
...