Establish appropriate preventive and corrective maintenance programmes to improve equipment reliability, asset performance and overall building uptime.
Monitor the condition and lifecycle of building assets and identify opportunities for improvement, replacement or upgrading.
Plan and coordinate fire safety and emergency preparedness activities, including the review of FEP, ERP, fire drills and emergency response procedures.
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Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
Oversee quality control matters pertaining to standards, rituals and customs
Improve operational management systems, processes, and best practices
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Plan and conduct on-job-training for new employees and/ or existing team members
Manage the Customer Service Team
Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received
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Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
Oversee quality control matters pertaining to standards, rituals and customs
Improve operational management systems, processes, and best practices
...