Support the creation and delivery of training materials, broadcasts and awareness campaigns on Integrated Management System (IMS), quality and environmental topics for employees.
Collaborate with team members on special projects or assignments related to quality and environmental initiatives.
Maintain accurate and organized documentation related to quality and environmental activities.
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Support the creation and delivery of training materials, broadcasts and awareness campaigns on Integrated Management System (IMS), quality and environmental topics for employees.
Collaborate with team members on special projects or assignments related to quality and environmental initiatives.
Maintain accurate and organized documentation related to quality and environmental activities.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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We are seeking a Senior SAP BPC Consultant to support enterprise-level planning, consolidation, and financial reporting solutions. The role involves leading critical AMS support operations, driving enhancements, and ensuring system stability during key financial cycles such as Month-End Close (MEC), Quarter-End Close (QEC), and Year-End Close (YEC).
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Ensure system availability and performance during critical closing cycles (MEC/QEC/YEC)
Change & Enhancement Delivery
Lead end-to-end delivery of Change Requests (CRs) including: Requirement analysis Effort estimation and solution design Build, testing, and deployment
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Outgoing personality, with good customer service skills.
Able to start immediately would be an added advantage.
For casual position, candidate must be available to work during peak hours especially lunch hour, able to work for long term, minimum 3 months is a plus point.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Conduct monitoring, trending and tracking of daily power consumption of the mall as well as initiate preventive maintenance to prevent or minimize equipment breakdown and power failure.
Attend to all power and machine failure/short/trip and rectify accordingly.
Ensure new installations and maintenances are safe, correct and legal.
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Cross-functional Collaboration Work closely with procurement, logistics, and warehouse teams to align inventory levels with operational needs. Participate in new product launch planning and inventory setup. Communicate inventory status and potential issues to relevant stakeholders.
Bachelor’s Degree in Mathematics, Statistics, Data Sciences, or related field.
Fresh graduates welcome, or 1–2 years of relevant work experience.
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