Liaise with customers for clarification on billing-related queries or supporting documents. Coordinate with Finance to ensure invoice submission aligns with payment schedules. Communicate with Operations, Customer Service, and Documentation teams to ensure billing reflects the actual service rendered.
Submission of claims to corporate programme and insurer portals. Accurately and promptly submit insurance claims and follow up on any discrepancies or issues that arise.
Investigate and resolve transaction discrepancies, payment variances, and operational issues, working closely with internal stakeholders to maintain strong financial controls.