Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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You will be responsible for maintaining the customer master data – creation, and amendments.
You support on tracking the overdue invoices and DBT issue customer & forecasting cashflow. Assist on audit related-queries.
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
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You will be responsible for maintaining the customer master data – creation, and amendments.
You support on tracking the overdue invoices and DBT issue customer & forecasting cashflow. Assist on audit related-queries.
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
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Provide guidance to internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements
Investigate and resolve procurement and P2P exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely issue resolution and escalation management.
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Lead and support month-end and year-end close, ensuring timely, accurate, and compliant financial reporting.
Ensure compliance with SOX, internal controls, accounting policies, and audit requirements, while serving as an SME for R2R, SAP S/4HANA, intercompany accounting, and settlement processes.
Manage end-to-end Record-to-Report (R2R) activities, including journal entries, reconciliations, accruals, provisions, and financial adjustments.
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Conduct consistent and persistent follow-ups with prospects, handle rejection professionally and continue pursuing suitable opportunities without easily giving up.
Arrange and support sales meetings and presentations and introduce the Company's services and solutions to potential clients in a clear and professional manner.
Maintain and update the sales pipeline and CRM, ensuring lead status, follow-up activities, opportunities and next actions are accurately recorded.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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