Provide first-line engineering support for onsite operational issues, including troubleshooting hardware, network, and software problems, and firmware compliance.
Collaborate with data scientists to improve feature selection, feature engineering, and enable end-to-end AI workflows from model training to deployment and monitoring.
Work with clients and senior teammates to analyze business challenges, map workflows (service blueprints) to better understand customer journey in order to identify gaps and opportunities for AI/ML use cases.