Communicates with the contracted housekeepers to share room status information. Works maintenance issues such as door lock programing, cable TV setting, etc. after normal working hours. Creates trouble call requests for maintenance if issue cannot be resolved.
Maintain and update vendor records, ensuring compliance with company policies and quality standards. Liaise with suppliers to obtain quotes, negotiate terms, and follow up on orders delivery
• Checks in personnel desiring billeting; receives and checks orders/authorization and ID cards, determines categories of the personnel and the applicable type of billeting service charge to be assessed and explains the entitlement, prepares registration sheets, assigns rooms and issues room keys, base map, and free Wi-Fi information. Checks out personnel: receives and checks room keys, computes and collects service charges (VISA/MASTER/AMEX credit card payment and direct billing), and issues official receipts.