Planning and managing User Acceptance Testing (UAT), production readiness and commercial launch activities, while monitoring post-launch performance and coordinating product improvements and issue resolution.
Ensuring product outcomes deliver measurable business value and customer impact, with accountability for achieving agreed product KPIs.
Engaging internal and external stakeholders to manage expectations, incorporate feedback and collaborate effectively across Business, Network Engineering, IT Platform teams, third-party content providers and application vendors.
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Planning and managing User Acceptance Testing (UAT), production readiness and commercial launch activities, while monitoring post-launch performance and coordinating product improvements and issue resolution.
Ensuring product outcomes deliver measurable business value and customer impact, with accountability for achieving agreed product KPIs.
Engaging internal and external stakeholders to manage expectations, incorporate feedback and collaborate effectively across Business, Network Engineering, IT Platform teams, third-party content providers and application vendors.
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• Campaigns & Loyalty Program: Plan and execute campaigns according to cluster strategy, working with external and internal stakeholders to achieve objectives.
• Work cross functionally internally (eg Campaign team) to deliver strategic projects allowing Lazada to offer the best customer experience.
• Provide inputs and ideas on how we can grow our key accounts.
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Assist in staff supervision, training, and motivation to maintain service excellence and operational standards.
Support the manager in overseeing project tasks related to service or product promotion, marketing, or administrative duties to advance the salon's growth.
Attend to customers’ needs and queries and ensure to give a wonderful salon experience for each customer and guarantee their satisfaction.
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