Hardware Debugging: debugging or troubleshoot to hardware like specific instruments and probe cards.
Degree in Electrical and Electronics Engineering / Material Sciences or Physics science.
Interesting or Min 5 years of relevant work experience in Fab for testing expertise, WAT, automated test equipment (ATE), test program development, and test hardware design would be a plus.
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Partner with engineering and PMO teams to maintain governance frameworks, manage change control, and align key stakeholders at every project milestone.
Serve as the highest-level (Tier-3/4) escalation point for critical incidents (Sev-1/Sev-2). Lead incident resolution, conduct root-cause investigations, and drive implementation of permanent corrective measures.
Act as the technical lead during pre-sales and delivery phasesclarifying requirements, validating assumptions, and translating business needs into technical designs in collaboration with Sales, Service Excellence, Product, and PMO teams.
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You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.
Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• Conduct business process analysis to identify gaps, improvement opportunities, and optimization strategies.
• Participate in solution planning, requirement discussions, and project decision-making activities.
• Prepare detailed documentation including business requirement documents (BRD), functional requirement documents (FRD), process flows, and user stories.
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Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions
Drive identification and remediation of technical debt, performance bottlenecks, and operational risks
Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines
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