Generate, review and amend questions of knowledge examination to ensure compliance with the requirement of training organization approval by CAAM, JPK and other regulatory bodies
Reporting directly to the Sales Manager, you will drive talent acquisition, recruitment needs fulfilment, support business development and act as an advisor in areas of recruitment operation solutions.
Maintain a high standard of call quality, adhering strictly to company standard operating procedures (SOPs), recovery regulations, and ethical guidelines.
Shared Services Operations: Own assigned technical incidents and service requests within agreed service levels, maintain monitoring checklists and runbooks, and provide clear handover across regions and time zones.
Manage Stakeholders & Communication: Coordinate effectively with all project stakeholders, ensuring clear communication and alignment throughout the project lifecycle.