Process refund requests in accordance with company policies.
Provide timely updates to HQ, ensuring customer concerns are addressed promptly.
Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.
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Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.