Assist in the development of standard operating procedures and training materials for loan operations team members.
Liaise with internal stakeholders, such as the credit and compliance teams, to ensure complete and proper documentation.
Participate in the user acceptance testing (UAT) of new loan management systems and processes, providing feedback and recommendations for improvement.
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Data Management : Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking : Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support : Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
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