Responsibilities - Work with GTS Product, Sales teams, Compliance and Risk Management teams, where required, as a partner to identify risks, assess impact, provide remediation solutions and develop corrective & preventive action plans - Adopt pro-active operational risk management approach and ONE Bank mindset in managing the process. Initiate, manage, and facilitate timely completion & quality execution of governance & controls related tasks including identification of gaps and remediation of issues, elevating residual risk where appropriate to ensure full compliance of policy and regulatory requirements - Report and document findings as well as to present the findings to appropriate authorities, business leaders and risk forums like Operational Risk Committee (ORC), Business Control Committee (BCC), Risk Executive Committee (Risk Exco) and other forums as necessary - Stay constantly alert of changes in regulatory and internal requirements, emerging business and compliance risks, communicate to internal stakeholders and timely escalate, as and when situation warrants, related issues to management for attention/action. Work closely with second and third line of defense teams (compliance, risk, audit) on planning and validation of thematic reviews, regulatory inspections and audits - Render quality feedback to internal stakeholders on risk/regulations related queries and new product assessments (NPA). Ensure cross-unit/ location alignment and governance - Drive and participate in developing tools, policies and processes relating to compliance and other ad hoc projects - Develop/promote a robust risk culture amongst GTS teams by educating the internal stakeholders on compliance with relevant policies, processes and regulations by organizing risk trainings, briefings and workshops to raise awareness - Promote incorporation of data analytics and data visualization tools in improving the quality of Risk reporting
Requirements - University Degree with 8+ years in banking industry - Attentive to details, compliance and control oriented, diligent and proactive, with growth mindset - Knowledge in payment risk, sanction risk , compliance and local regulatory requirements - Self-motivated, independent, with excellent Interpersonal and communication skills - Strong sense of ownership with ability to work in a team environment - Experience in transaction review/investigation and designing controls is an advantage - Good data analytical skills e.g., knowledge/experience in developing data governance/ analytics/ reporting using tools like Qlik is an advantage.
Candidate without relevant experience are welcomed to apply
Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
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Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
Strong customer service mind set with good communication and excellent problem solving skill.
Resourceful, proactive, attentive to details and a good team player
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Provide support in the red cell reference laboratory which provides specialised referral services to hospitals and clinical laboratories that encounter difficulties in red cell antibody investigation and resolution of ABO discrepancies.
Relevant academic qualifications in Science, Medical Laboratory Technology or equivalent
3 – 5 years working experience in an immunohaematology laboratory
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