As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Collaborate with the regional and central teams to identify and capitalize on market opportunities, and implement initiatives to improve the branch's performance
Ensure compliance with all relevant policies, procedures, and regulatory requirements
Actively participate in community engagement activities to build brand awareness and strengthen the bank's presence in the local market
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Conduct thorough analysis and regular business and control reviews to get insightful outcomes and recommendations, aiding in decision-making and risk assessment. In conjunction with the relevant departments, ensure any rectification or remediation efforts are monitored promptly and with quality resolution.
Handle complex matters or challenges by identifying problems and collaborating with stakeholders to find efficient solutions. This includes reviewing Front Office requests, providing approvals (where appropriate), and escalating to Management.
Ensure compliance with regulatory and internal control standards, including the timely implementation of internal and external audit points and any issues regulators raise.
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Lead and design research initiatives Lead end‑to‑end research workstreams, such as stakeholder interviews, client research, surveys, focus groups, expert consultations, and benchmarking studies- to support major strategy programs, including onshore market design and competitive differentiation.
Serve as strategic partner Act as a key resource for internal stakeholders across the Bank and OCBC Group, supporting strategic growth objectives, client experience improvements, and enhanced risk management.
Drive cross‑functional alignment and execution Collaborate closely with cross‑functional teams (e.g., Legal, Compliance, Risk, Finance, Technology, Operations) to gather requirements, coordinate delivery, and ensure alignment with overall Bank’s and Group’s strategy. Facilitate structured communication and ensure clarity across stakeholders.
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Develop Open Pipeline - Continuously build a comprehensive pipeline of Cash and Trade opportunities for assigned clients and new to bank prospects
Client Planning - Plan and execute detailed GTS Client Plans for Priority Clients
Digital Advisory - Leverage digital channels to engage and acquire clients. Advise assigned clients and new to bank prospects with their digital transformation of traditional financial services processes
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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Business Planning & Management, Financial Management
• Support the definition and implementation of strategic workforce plans for the IM organization, ensuring productivity and efficiency targets are met, whilst also ensuring strategic demand for headcount to support services and projects are considered.
• Work with the Global Head, IM to support delivery of the IM and T&O strategy, track progress of strategic initiatives, and coordinate with key stakeholders across the Bank to develop and implement recommendations.
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Responsible for daily administration of trust and/or companies, including but not limited to preparing letter of requests pertaining to account opening, insurance transfer/purchases, property transfer/purchases etc, revocation, termination, and preparing trust review packs for clients meeting, reviewing and/or revising of letter of wishes, appropriate trustee and company minutes and resolutions
Review and approve periodic reviews, investment review and transaction reports prepared for structures under care
Conduct trust review with clients and explore room for assets consolidation
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The role supports the implementation of data quality standards, SOPs, monitoring rules, dashboards, and issue management practices. The role helps ensure data quality issues are identified, documented, tracked, and escalated to the Data Quality Lead where required.
This role works with business users, source system teams, EDW teams, data lake teams, real-time data teams, reporting teams, and Data Quality Lead to support better data quality visibility and issue resolution.
Conduct vulnerability reviews, assessments, and plan and execute patching or firmware upgrades for network devices to maintain security and performance.
Collaborate with network vendors, telco providers, and external partners to ensure seamless operations and meet project requirements.
Attend conference calls with other support teams and partners for deployment, incident support, and resolutions as required.
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Conduct vulnerability reviews, assessments, and plan and execute patching or firmware upgrades for network devices to maintain security and performance.
Collaborate with network vendors, telco providers, and external partners to ensure seamless operations and meet project requirements.
Attend conference calls with other support teams and partners for deployment, incident support, and resolutions as required.
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Build Wealth Segment Customer Value Propositions (CVP)s, through identification and forming of strategic partnerships and collaboration.
Design and execute marketing strategies and plans that support key wealth portfolios and growth engines such as investments, insurance and premium deposit accounts.
Custodian for wealth branding, driving the development, preservation and modern evolution of the wealth brand's positioning and visual identity across all platforms.
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Review vendor performance, prepare scorecards for management, and coordinate vendor meetings to consolidate insights and escalate key matters.
Collaborate with IT, Compliance, Risk, and internal support teams to resolve system or operational issues, ensuring minimal disruption to merchant terminals services.
Identify inactive merchant bases and coordinate terminations with relevant stakeholders to implement cost-saving measures.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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Handling Multiple Profile cases (retrieve CCRIS report and submit approved application to BNM CCRIS for profiles merging)
Loss Event Reporting (LER): timely approval and update of applications in the ORMIS system.
Manage Departmental OPEX and CAPEX budgets by ensuring timely annual submissions and performing monthly budget-to-actual variance analysis to monitor spending and ensure cost control.
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Assist Head of Compliance Assurance in the implementation of Compliance Assurance Plan which includes refresher of Compliance Risk Assessment (“CRA”) and implementation of several assurance tools under Compliance Review such as Compliance Independent Review (“CIR”) and Compliance Self – Assessment (“CSA”).
Lead and assist team member in validation of various statistical reports to regulatory bodies (i.e PCRF, CCRIS, Cash BOP, JFA and other ad-hoc BNM reporting requirements).
Reporting to Senior Management and Board on the results of the compliance risk assessment undertaken, highlighting summary of incidents of non-compliance and key changes in the compliance risk profile as well as areas where greater attention is needed.
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Act as the operation owner for Digital Banking Channels, which includes managing Online and Mobile Banking systems and acting as the Web manager for the public portal.
Manage IBG settlements, monitor file transmissions for incoming/outgoing payments, and perform necessary reconciliations.
Serve as the operations project manager for regulatory projects and internal digital banking enhancements.
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Understand short and long term goal and objectives to recommend technical solutions and services.
Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
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