Provide course counselling services to prospective students and/or parents at the counter and ad-hoc recruitment events when necessary.
Comfortable in following up with existing sales leads via phone call with the intention of making appointments for prospective students to speak to staff for further programme clarification.
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Develop user stories, reporting requirements, and knowledge management resources to support live chat operations
Conduct User Acceptance Testing and manage live chat sessions to build operational competencies
Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model
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