Adapt and tailor technology solutions to ensure compliance with regional requirements, including security practices, data regulations and other local needs
Generate and manage shipping paperwork, such as House Air Waybill (HAWB), Master Air Waybill (MAWB), Commercial Invoice, Packing List, Manifests, Shipping Instructions, and other necessary import/export documentation.
Prepare and process shipping documentation, including Bill of Lading (B/L), Commercial Invoice, Packing List, Certificate of Origin (CO), Shipping Instructions (SI), and other import/export related documents.
Support the preparation of supplier payment schedules, payment vouchers, and other payment-related documentation for review and approval by the Finance team.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.