Ensure vehicles are completed and delivered within the promised timeframe.
Perform final inspections and quality checks before releasing vehicles to customers.
Support aftersales activities including service campaigns, fix-it-right initiatives, customer follow-ups, parts backorder coordination, and regular updates on ongoing major repairs.
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Stakeholder CommunicationActing as a Translator: Converting business jargon into technical requirements for developers, and explaining technical limitations or timelines to business leaders in plain English.
Testing and ImplementationUser Acceptance Testing (UAT): Coordinating and overseeing UAT to ensure the final product actually solves the business problem it was designed to fix.
Liaise with Principal for product and technical specifications of cars Impart knowledge on product and technical information to Sales Executives to keep them updated
To coordinate all sales activities such as showroom events, CRM events, MBM events, road-shows and carnivals To participate during daily or weekly meeting together with sales team
To participate during in-house training and MBM training as and when required
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