What You'll Do: Provide technical support for daily operational activities️ Troubleshoot and resolve system or application issues promptly Monitor system performance and escalate incidents as required Collaborate with cross-functional teams to implement solutions Maintain clear documentation of processes and resolutions
Pipeline Management: You hunt for leads, follow up aggressively, and close deals. You track every prospect meticulously until the contract is signed and the deposit is paid.
Share ownership of production deployment operations with the US Platform Engineering team, providing global coverage and operational continuity across production environments.
Risk, Audit and Contract Management - Ensure compliance of platform solutions with organisational policies and regulatory requirements. Partner with internal security teams and auditors to address audit queries and findings. Conduct periodic risk assessments and manage risk acceptance processes within stipulated timelines. Oversee vendor performance, manage contracts, and ensure deliverables meet agreed specifications, addressing issues promptly where required.
Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.