Familiarize with DSV Group Cargo Insurance Claims Handling SOP
Familiarize with DSV Freight Forwarders Liability (FFL) Claims Handling Procedure - see next sheet
All claims are registered by the Operations Team on the Riskonnect portal. Alternatively, customers who have access to MYDSV can also register their claims
...
Investigate – Report data inaccuracies in systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.
Audit – Maintain a secured archival of data files and payment records to support audit exercises.
Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.
...
Ensure all documentation, compliance a nd vehicle delivery standards are in accordance with manufacturer guidelines, company processes and legal requirements