Investigate non-conformities and customers complaints, perform root cause analysis, and implement appropriate correction actions and preventive actions.
You have the ability to perform equipment activities in equipment development under the supervision of the equipment engineer, including assembly and testing of equipment, fixtures, processes, and/or electronics, and completing engineering studies and validations.
Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
Drive issue resolution and escalation: Ensure service incidents, control weaknesses, customer-impacting issues and performance gaps have clear owners, recovery plans, escalation routes and agreed completion dates.
Undergraduate currently in Year 2 or Year 3, pursuing a degree in Business Artificial Intelligence Systems, Information Systems, Computer Science, Computer Engineering, Industrial & Systems Engineering, Information Engineering & Media, or a related discipline