Business Continuity & Operational Resilience: Function as primary person-in-charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high-priority loan processing escalations.
Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Manage business partners, customers and/or distributors to achieve shared KPIs including sales target, inventory and spending
Develop competencies and processes required to create an effective and efficient sales organization. Provide sales management, budget control and incentive planning.
Ensure effective hiring, orientation, training, development and retention of sales team.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Partner with the financial controller to develop comprehensive budgets and conduct in-depth financial analyses to ensure alignment with strategic goals.
Build, mentor, and lead a high-performing operations team, instilling a culture of accountability and excellence.
Develop and implement robust risk management strategies to ensure business continuity and operational resilience.
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This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
The Database Automation Engineer will be responsible for designing, implementing, and maintaining automated solutions using the standard automation tools (Ansible / Service Broker/terraform /CICD, RHEL-AAP,etc) to deploy database’s IT infrastructure (Oracle / MS-SQL / PosgreSQL) and their needed integration services( backup tools, monitoring agents, Active Directory access,CMDB,etc.).
Collaborate with database operations, database infrastructure engineers to automate the provisioning or removal of Database’s IT infrastructure on Linux or Windows systems using automated processes.
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Collaborate with superiors, associates, and support teams to understand customer requirements and provide sales support.
Prepare sales reports by collecting, analyzing, and summarizing sales information and market trends. Identify areas for improvement and communicate issues along with potential solutions to upper management.
Conduct regular visits/meetings with customers and handle verbal and written inquiries.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.
Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.
Spearhead the annual review and negotiation in Trading Terms Agreements with key customers
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