Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model....
· Prepare, compile and customise submission dossiers, including country-specific Module 1 content, national forms, declarations, cover letters, administrative documents and supporting records.
· Coordinate CMC and non-CMC content with International iRAMs, iRADs and iCMC; identify package gaps and secure timely, approved source documents and responses.
· Execute or support timely submission according to the agreed market operating model, including administrative submission steps and submission evidence where applicable....
Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics....
You will go beyond closing tickets by taking accountability to ensure an identified defect can never recur for another user across MYSG operations.
You will perform forensic deep-dives into high-severity cases. Your goal is to isolate the true "Single Source of Truth" behind process, product, or rubric failures.
You will identify "Red Flag" operational scenarios (e.g., critical safety risks) and evaluate whether existing risk protocols are robust enough to protect the ecosystem....
Develop and maintain strong relationships with key clients, agency partners and decision-makers.
Proactively identify opportunities for upselling, cross-selling and repeat business.
Stay informed on market trends, competitor activities, social media developments and emerging opportunities within the digital and creator marketing landscape....