Maintain visibility across all active requests and proactively identify potential bottlenecks, resource gaps, missed deadlines or operational risks before they impact delivery.
Maintain comprehensive documentation of system/application configurations and end user workflows, as well as perform regular user access matrix reviews with Clinic POCs.
We are currently looking for a talented Delivery Platform Operations Manager to join our team and support MOMOYO, one of the business entities under our group's business operations.
Drive effective communication and collaboration across cross-functional teams, including Commercial, Supply Chain, Operations, Finance, Quality, and Legal.
Understand Marriott’s Programs & Services. Assist with the Annual Initiatives Review. Also assist other departments to better understand Marriott’s Affiliation models and assist them with developing cost models and approaches for new brands as they are added to the Continent.
Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage
Serve as the primary point of contact for systems vendors, managing relationships, contracts, and KPIs to ensure consistent service quality and on-time delivery
Platform Governance & Management: Manage the day-to-day publishing and community management across digital and social platforms, ensuring a consistent brand voice and application of guidelines, and to do community management
Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
Familiarity with design thinking, change management, project management, digital transformation, technology adoption, and process improvement methodologies will be preferred.
Ensuring effective controls and processes are implemented & managed by all Fund Accountants in order to maintain accurate records within the Funds business