Assist/Prepare BQ, preambles, approximate quantity cost estimation, preliminary tender estimate and other cost related studies including cost plan analysis.
Assist/Prepare pre- and post-contract on-line filing system/matrix and ensure all up-to-date data/documents are stored.
Assist/Prepare Procurement Plan and ensure timely award of subcontracts.
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Participate actively in site meetings, factory inspections, and acceptance testing to resolve design and construction challenges while ensuring technical compliance and quality assurance.
Oversee the preparation and submission of Operation and Maintenance Manuals, guaranteeing user-friendly and thorough documentation for project handover.
Manage construction site supervision workflows, including the review and approval of shop drawings, materials submissions, As-Built drawings, and technical queries to ensure conformity with approved designs and regulation.
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Ensure compliance with Malaysian labour laws, statutory requirements, and company policies.
Oversee the Purchasing Department, including procurement planning, supplier sourcing, quotation evaluation, Purchase Order (PO) processing, and inventory coordination.
Manage procurement for office supplies, machinery, equipment, solar projects, and other capital expenditure (CAPEX) purchases.
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At the Assistant Manager level, the position also oversees purchasing strategies, supplier development, procurement governance, cost reduction initiatives, and team leadership.
Manage community platforms on our brand websites; driving participations, ensure that queries are managed promptly, and continuously ensure that the platforms remain active & relevant to our customers and our business needs.
Build and maintain a working relationship with bloggers and other Internet influencers
Monitor effective benchmarks for measuring the impact of social media programmes, and analyse, review, and report on effectiveness of campaigns in an effort to maximise results.
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Process Optimization: Evaluate existing service center processes, identify inefficiencies, and implement actionable improvements to enhance operational efficiency, reduce response times, and streamline workflows. Continuously monitor process performance and adjust strategies to meet evolving business and customer needs.
Operational Support: Assist the Senior Customer Service Manager in daily operations, including staffing, shift scheduling, and resource allocation to ensure the service center runs smoothly. Prepare regular reports on team performance, customer satisfaction, and process efficiency for management review.
Compliance & Standards: Ensure the team adheres to company policies, service guidelines, and regulatory requirements. Uphold consistent service standards across all customer touchpoints and ensure compliance with SLAs and key performance indicators (KPIs).
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Manage and administer the Learning Management System (LMS) and/or Learning Experience Platform (LXP) to ensure smooth delivery of learning programs and interventions.
Coordinate with content providers and internal stakeholders to maintain quality learning content and user experience.
Explore and implement interactive, digital, and multimedia learning solutions to enhance engagement and learning effectiveness.
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