Cross-stream alignment, closely collaborating with other development teams on CRM improvements (Salesforce CRM, Business Intelligence and Analytics, Web Operations) as well as stakeholders from Sales and Marketing, Customer Services, MB Mobility, Vans
Design and setup overall Quality Assurance (QA workflow and framework, Test Cases, Test Scripts & documentation). Continuous enhancement of QA governance of agency, workflow and processes to ensure compliance and quality, including accurate and up-to-date documentation
Set and monitor KPIs, and consult market stakeholders proactively to deliver effective CRM communications & performance
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At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know:
Leads external collections and remarketing with a strong focus on legal oversight, including evaluating cases for litigation or repossession based on risk, cost, and recovery potential.
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· Coordinate contractor rectification of M&E related works during the Defect Liability Period (DLP).
Design, Planning & Technical Management
· Provide technical input across the project life-cycle, including planning and design stages, with familiarity in M&E requirements, BOMBA compliance, and relevant authority regulations.
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