Maintain consistent brand identity across all communication channels. Coordinate with designers, photographers, and external vendors on marketing materials. Monitor online reviews and respond to customer feedback.
Coordinates hiring efforts including recruitment, hiring, and associate support within Customer Care & Channel Support. This includes new hire and hourly promoted positions.
Candidates should ideally have skills in basic design or multimedia tools (e.g., Canva, simple video editing), and familiarity with major platforms such as Facebook, Instagram, LinkedIn, TikTok, and X.
Lead concepting, storyboarding, and briefs for photo/video shoots; manage asset production (short-form video, stills, carousels, Stories) and livestreams.
Monitor community sentiment, user feedback, market trends and hot topics, launch timely community activities to boost user engagement, mitigate community risks and optimize user experience.